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IT Support Starter Guide

Cheat sheets, commands, ticket templates and a home lab plan for help desk.

What you get

  • Windows and network troubleshooting steps
  • Common commands and what they show
  • Ticket-writing templates with examples
  • Escalation and customer communication scripts
  • Home lab plan
  • Glossary of 80 support terms

Everything a new IT support or help desk hire is expected to know in the first month, in printable cheat sheets. Windows and network troubleshooting steps, the commands you'll use daily and what their output tells you, and how to write tickets a teammate can actually follow.

There are also scripts for talking to frustrated users and escalating properly, a home lab plan for practicing on your own, and a glossary of 80 support terms for interview prep.

What's inside

  1. 1Start Here guide: what to study first.
  2. 2Windows and network troubleshooting cheat sheets.
  3. 3Common commands explained: ipconfig, ping, tracert, nslookup, netstat, sfc, chkdsk.
  4. 4Ticket-writing templates and examples.
  5. 5Escalation and customer communication scripts.
  6. 6A home lab plan and an 80-term glossary.